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Customer Service

Contact

Monday - Friday: 09.00-17.00 (UTC+1)


English and Swedish speaking customer service: +46840880902
Service clients francophone: +33186651100
Deutschsprachigen Kundenservice: +493030806000

FAQs

How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.
Can I cancel my order?
If you wish to cancel your order before it leaves our warehouse, please call us immediately at +46840880902. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
How do I return my order?
Please note that the return must be sent back to Sweden.

Have you ordered from the U.S? Please contact us "Here" to registrate a return ($ 4,99).

Register your return via the link below. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.Create a return
I didn't receive an order confirmation.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at info@desenio.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
Can I order posters with my own dimensions or designs?
In the Personalized Posters category, you can choose from different templates, and customize them by adding your own text. Currently, we do not offer custom sizes or personal photos services.



CONTACT US:

Our Customer Service is closed today due to a National Holiday, but we will be back on Monday the 24th. But as always, you can send us an e-mail via info@desenio.com

Monday - Friday: 09.00-17.00 (UTC+1)

Weekends and holidays: Closed

English and Swedish speaking customer service: +46840880902
Service clients francophone: +33186651100
Deutschsprachigen Kundenservice: +493030806000

This is what our customers say

9.2
Based on 17546 omdömen. See some of the reviews here.
Sååå nöjd! Snabb och bra leverans! 20 Jun Jonna Cecilia
Supernöjd Så himla nöjd! Superfina posters, bra mailkontakt och snabb leverans! Kommer definitivt handla igen! 19 Jun Jennie Wiik
Nöjd kund Snabb leverans och snabbt svar vid förfrågan 19 Jun Karin Corinne
Snabbt Snabbt, smidigt och bra kvalitet! 18 Jun Anette

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