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Customer Service

FAQs

How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.
Can I cancel my order?
If you wish to cancel your order before it leaves our warehouse, please call us immediately at +46840880902. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
How do I return my order?
Please note that the return must be sent back to Sweden.
Register your return via the link below. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.Create a return
I didn't receive an order confirmation.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at info@desenio.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
Can I order posters with my own dimensions or designs?
Posters are only available in the dimensions shown on the website. Unfortunately, we do not print customers’ own designs.


CONTACT US:

Monday - Friday: 09.00-17.00 (UTC+1)

English and Swedish speaking customer service: +46840880902
Service clients francophone: +33186651100
Deutschsprachigen Kundenservice: +493030806000

This is what our customers say

9.2
Based on 13612 omdmen. See some of the reviews here.
Jättenöjd! Jättenöjd!! Supersnabb leverans. 20 Aug Annika Eriksson Kibreab
Toppenbra service Positivt och trevligt bemötande vid e-post kommunikation 👍 20 Aug monica lindström
Jättenöjd. Jättenöjd.. levererades snabbt 20 Aug Marie-Louise Wrigsell
Riktigt nöjd Riktigt nöjd, snabb leverans. 20 Aug Fanny

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