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Customer Service

Contact

Monday - Friday: 09.00-17.00 (UTC+1)


English and Swedish speaking customer service: +46840880902
Service clients francophone: +33186651100
Deutschsprachigen Kundenservice: +493030806000

FAQs

How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.
Can I cancel my order?
If you wish to cancel your order before it leaves our warehouse, please call us immediately at +46840880902. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
How do I return my order?
Please note that the return must be sent back to Sweden.

Have you ordered from the U.S? Please contact us "Here" to registrate a return ($ 4,99).

Register your return via the link below. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.Create a return
I didn't receive an order confirmation.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at info@desenio.com to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
Can I order posters with my own dimensions or designs?
In the Personalized Posters category, you can choose from different templates, and customize them by adding your own text. Currently, we do not offer custom sizes or personal photos services.




CONTACT US:

During Easter we're not available on phone, but we will be back Tuesday April 23rd. You can as usual send an email to info@desenio.com. Happy Easter!
Monday - Friday: 09.00-17.00 (UTC+1)

English and Swedish speaking customer service: +46840880902
Service clients francophone: +33186651100
Deutschsprachigen Kundenservice: +493030806000

This is what our customers say

9.2
Based on 16918 omdömen. See some of the reviews here.
Snabb leverans Snabb leverans, bra utbud. Älskar 22 Apr En person
Jättenöjd!! Jättefina poster och snabb leverans!! 22 Apr Elizabeth Ottosson
Snygga posters Snygga posters, välpackad och snabb leverans. 22 Apr Anette
Toppen Toppen - allt funkar supersmidigt! 😊 21 Apr Sofia

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