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RETURN AND COMPLAINTS


Returns due to non-faulty or faulty merchandise.

Exchanges
If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order.

If you wish to return products, please note:
-You will be responsible for the cost of postage.
-Important that the frames are not opened.
-Make sure your returns are securely packaged so they don’t get damaged in transit. They’ve got a lot of travelling to do.
-Please remember to get a proof of postage receipt and don’t lose the tracking number of your return, in case we need to track it.


Follow the process below for returning your parcel to us.

Contact info@desenio.com and send following information:
-Order number
-Customer name
-E-mail address registered on the purchase
-Article number for the items you want to return

Send returns to:
Desenio AB c/o Bonver Logistics AB
Tallbacksgatan 14 B
195 72 Rosersberg
Sweden

[Information if the order was made during a campaign or with a discount code]
When your return has been received your order is calculated. 
If the requirements for the discount are not met, the discount will be deducted from your refund.

If you would like to file a complaint about a faulty item, please email the following information to info@desenio.com
-Order number
-Name of customer
-Email address used when placing the order
-Reason for filing the complaint
-Item number for the faulty item

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