Customer Reviews

Came fairly crushed - impossible to contact customer services despite MANY tries. Disappointing. 

Review collected from desenio.co.uk

All good

Review collected from desenio.ie

Haven’t received my order yet so will update when received but £5.95 delivery charge, somehow to a local shop and not my home and not received after 12 days. Really poor 

Review collected from desenio.co.uk

Love the selection and will certainly expand my gallery wall. Minimum purchase for free shipping especially with posters is high.

Review collected from desenio.ca

Good customer service when had an issue

Review collected from desenio.co.uk

Poor delivery service from Evri as normal  haven’t received order yet. Why do companies use Evri they are shocking.

Review collected from desenio.co.uk

I am extremely disappointed with my order .I ordered 4 prints and the gold wave duo poster pack . The gold wave are pictured below. My husband thought it was wallpaper.  The quality was very poor and thin paper . Standards in desenio have definitely dropped . I have bought many prints before and have never found fault . I  don't think I should have to pay to return an item that is not up to the standard I expected . The poster packs I thought were more a premium product . I will not use desenio again 

Review collected from desenio.ie

The top of one of the two posters arrived crumbled with a black stain and  also had visible fold marks throughout at every three inches !!!Customer service were unavailable! Overall NOT satisfied with Denesio!!

Review collected from desenio.ca

The return cost was worth half the price of the picture I sent back! Rip off... Sent back perfect picture but still charge £9.90 to return! Unhappy 

Review collected from desenio.co.uk

I am still waiting for my delivery!

Review collected from desenio.co.uk

Amazing quality!

Review collected from desenio.co.uk

Wonderful selection of pictures- modern and classic. Prints arrived quickly and in pristine condition. Not a wrinkle!

Review collected from desenio.ca

I love Desenio!!  Such a great selection and quality is also great. Delivery is so quick! I contacted customer service because I hadn't gotten a confirmation email. They responded quickly and said they would check. They got back to me with tracking info but the package was already at my door!!  Very nice exchange with CS! I am very happy and will be back!! Certainly recommend Desenio to anyone looking for something fun/pretty!!

Review collected from desenio.com

The quality of the delivery is poor - you basically have to put it all together - I could have gone to hobby craft for a fraction of the cost - the frames are poor quality and the prints are like they're printed on office paper.  I'm really disappointed by the whole experience - for the amount I paid it feels like a DIY botch.

Review collected from desenio.co.uk

The design size doesn’t fit the the actual order size , makes framing the design very challenging 

Review collected from desenio.ca

Really nice range of prints.  Quick delivery, good quality prints and packaged very well.  Overall experience was excellent.

Review collected from desenio.com.au

I didn't receive an order confirmation.   Then I had an email saying my delivery would be with me between 9am and 1pm, the courier turned up around 4pm.      I had ordered a picture and a frame and only the picture arrived.     Upon trying to reach someone in Desenio, I finally tracked someone down to be told I need to file a claim for the missing frame, which I have purchased AND paid for!   

Review collected from desenio.co.uk

Love the picture - really like it  overpriced yes and no tracking supplied 

Review collected from desenio.co.uk

Very good experience

Review collected from desenio.co.uk

The quality of the posters is very underwhelming. Given the price and experience with other poster website, it was very disappointing to ss the poster quality and dullness of the color that looked quite bright online. 

Review collected from desenio.ie

Lovely prints with frames. Delivered promptly. Very pleased with my purchase. 

Review collected from desenio.co.uk

Beautiful  prints & frames

Review collected from desenio.co.uk

Love my art work. More than that I loved looking thru all of the selections.  It was hard  to determine what to buy.  What a problem to have, LOL1

Review collected from desenio.com

Your prints have massive white borders which is not clear on your website. 

Review collected from desenio.com.au

Great website, easy to navigate & lots of options.  Clear and prompt communications.  Order arrived as promised and posters are exactly what I expected, great quality & well packaged.

Review collected from desenio.ie

Lovely prints and smooth delivery.

Review collected from desenio.ca

Good generally

Review collected from desenio.ca

I ordered and paid for a print, but got an email the next day to say it wasn't in stock - the website shouldn't allow orders and payments for items not in stock.

Review collected from desenio.co.uk

I had a seamless experience, thank you!

Review collected from desenio.co.uk

Great quality prints, arrived within the time stated. Looking forward to buying some frames, putting them up and ordering more!

Review collected from desenio.co.uk

Fast and safe delivery. Nice prints!

Review collected from desenio.eu

Absolutely stunning prints!!! 

Review collected from desenio.com.au

Still awaiting delivery of the actual print, the frame is useless without the print, which is a disappointment as it was for a present.

Review collected from desenio.co.uk

I would have give 5 stars as I have bought from this company before and had no issues however my last order was somewhat confusing. My “ artwork” arrived but was just the frame and apparently my picture was to follow by a different courier. Had to wait an extra week for the actual picture to arrive by FED EX who kept changing the delivery time. Overall not a good experience and I won’t be shopping again. 

Review collected from desenio.co.uk

Perfect! Fast, simple, high quality!

Review collected from desenio.eu

I’m so pleased with my purchase. I chose to do my own assembly and it was quite easy.

Review collected from desenio.com